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Day: January 28, 2016

The future of CX revisited

by TheCustomer.CoJanuary 28, 2016January 27, 2016UncategorizedLeave a Comment on The future of CX revisited

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In 2004 I contributed to an article based on a survey of senior business leaders around the world into key trends in business.  Of the many issues addressed, I focused on how companies thought about the customer.  The results are worth revisiting as they  were very prescient! The Future of CX Revisited.

Picture from Pixabay.

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