CSM’s as project managers

Effective CSM’s take an active role in managing their customers’ projects.  In this guest article, Dave Duke of High Alpha explores the many projects CSM’s manage.  Do you build these skills in your CSM’s; if so, how?  Share your thoughts in the comments below.

PS Managing customer projects involves managing customers’ challenges and egos.  Perhaps the topic for another article!

 

 

 

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