Anyone who follows my work will know how passionate I am about CS and particularly in placing the product front and centre of delivering customer success.  After getting some great feedback on the idea and many requests for more information, I have produced an e-book covering the main points.  Download your free copy.

I am particularly excited by the work of some companies (unfortunately yet to be disclosed) who are working on building products that deliver CS ‘out of the box’.  I am confident that they are the vanguard of many more to come.

I would love to hear your thoughts; just add  your comments below.