I was pleased to be asked to discuss my thoughts about customer success by Dave Blake and Burke Adler of Client Success. We covered a lot of material in 45 mins including:

• A review of the current state of CS and the challenges we face.
• An introduction to product-led CS
• Thoughts about where CS is headed.

The webinar was well attended and well received. If you didn’t get the opportunity to join us live, the folks at Client Success were good enough to record it. I have also added a copy of the slides for those requesting them.

Enjoy and, as always, use the comments to let me know what you think.