CSM’s as project managers

Effective CSM’s take an active role in managing their customers’ projects.  In this guest article, Dave Duke of High Alpha explores the many projects CSM’s manage.  Do you build these skills in your CSM’s; if so, how?  Share your thoughts in the comments below. PS Managing customer projects involves managing customers’ challenges and egos.  Perhaps the… Read More

A to Z of Customer Success

A bit of fun! Artificial intelligence.  Including machine learning, the technologies that are going to make the biggest impact on CS over the next five years. Best practices.  How successful companies with you ideal customer profile address the challenges your product addresses. Context.  The customer’s current situation – the starting point for your advice and… Read More