Profitably satisfy, retain and grow chosen customers is the recipe for success in SaaS businesses. It’s why customer success is one of the fastest growth areas in the SaaS field. Whilst there’s lots of interest, there’s little practical, on-the-job help for CEO’s that struggle to make it happen. That all changes with the introduction of the Customer Success Growth Program from TheCustomer.Co.
The Customer Success Growth Program℠ guides SaaS CEO’s and others charged with increasing Net Revenue Retention (NRR). Using proven templates for the key areas of customer success backed up by a library of resources, expert coaching and peer discussions, the program delivers practical approaches for CEO’s addressing:
- An assessment of the strengths and weaknesses of current CS practices
- A vision and strategy to deliver growth through customer success
- Alignment of customer success with marketing and sales
- A customer success business model for operational and financial planning
- Customer journey processes and tools that deliver proven customer ROI
- Performance driven recruitment, development and compensation
- Churn forecasts that guide interventions to maximise retention
- Data model and technology infrastructure to maximise CS productivity
Online delivery lets you build a learning path to suit you: anytime, anyplace; anywhere!
BASIC Content and online resources $1,500/£1,000
PREMIUM Basic + bi-weekly, 30 min 1-1 call $3,000/£2,000
Additional coaching $150/£100 per 30 mins or part thereof