Your challenge

You need scalable and profitable NRR to maximise the value of your business.

Who are you?

We work only with CEO’s, Heads of Customer Success and Heads of Product in B2B SaaS companies.  You are committed to driving the financial performance of your company by delivering customer goals through a great, product-led customer experience.

What we do

We help you build a deep understanding of customers’ goals and translate that into the product, processes and people you need to profitably win, satisfy, retain and grow your chosen customers.

The following are examples of projects we undertake:

  • Customer Success Growth Program
  • SaaS B2B Customer Success assessment.  Check out the free version here
  • Building a business model (P&L) for customer success
  • CS processes to deliver customers’ desired outcomes
  • Churn analysis and churn forecast process design
  • Customer journey mapping and design
  • Product storyboarding for product-led customer success
  • Building a deep understanding of your customer’s goals
  • Building a technology stack to support CS2.0
  • CS2.0 organisation design: roles, recruitment and compensation design

We have also worked with investors to improve customer success of their portfolio companies and due-diligence for new acquisitions.

Contact us for an initial free of charge discussion.