You need scalable and profitable NRR to maximise the value of your B2B SaaS business.
Who are you?
You’re a leader in a B2B SaaS company, probably a CEO, COO, Head of Customer Success, Chief Revenue Officer or Head of Product. You may be an investor looking to improve the performance of your portfolio companies and they grow. Whatever you’re role, you are committed to driving the financial performance by delivering value to your customers and a great customer experience.
What we do
We help you build a deep understanding of customers’ goals and translate that into the product, processes and people you need to profitably win, satisfy, retain and grow your chosen customers.
Here’s a few examples of the assignments we have completed:
- Coaching CEOs on building company-wide customer success capabilities
- Assessment of the customer success capabilities of a SaaS marketing software provider with a plan for driving improvements in NRR
- Building a customer success vision, target operating and financial model of a £100m+ software company as they begin the shift from traditional to SaaS business model
- Advising a major private equity company on the development of customer success
- Due diligence of the customer success capabilities of a £500m+ target acquisition
- Development of role profiles for a company setting up a CS team
- Mentoring of CEOs and CS leaders as they build their CS capabilities
Contact us for an initial free of charge discussion.